Shop Policies:

Return Policy: You have 30 days from receiving your item to request a return. Items must be in the same condition as received—unworn or unused, with tags, and in original packaging. Please retain your receipt or proof of purchase.

To initiate a return, contact us at vince@convincedengraving.com. If your return is approved, we will provide a return shipping label and instructions. Items sent back without prior authorization will not be accepted.

Damages and Issues: Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at vince@convincedengraving.com so we can resolve the issue.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products (like personalized items), personal care goods, hazardous materials, flammable liquids, or gases. Returns on sale items or gift cards are not accepted. Contact us with any specific questions.

Exchanges: To ensure you receive the item you want, return the original item (after acceptance) and make a new purchase.

European Union 14-Day Cooling Off Period: For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition as received, unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is required.

Refunds: Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. If you haven't received your refund after 15 business days, please contact us at vince@convincedengraving.com.

Terms of Service:

General Overview: This website is operated by conVinced Engraving. Throughout the site, the terms “we”, “us”, and “our” refer to conVinced Engraving. By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Changes to Terms: We reserve the right to update or change these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after any changes constitutes acceptance of those changes.

Account and Order Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Promptly update your account, including email address and payment details, so we can complete transactions and contact you if necessary.

Prohibited Uses: You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any laws, to infringe upon our intellectual property rights, to submit false or misleading information, or to upload harmful code, among other restrictions.

Termination: These Terms are effective unless terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use our services or when you cease using our site. We may terminate this agreement at any time without notice if you fail to comply with any Terms.

Governing Law: These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

Contact Information: Questions about the Terms of Service should be sent to vince@convincedengraving.com.

Privacy Policy:

Last Updated: [August 2024]

This Privacy Policy describes how conVinced Engraving ("we", "us", "our") collects, uses, and discloses your personal information when you use our services or make a purchase from convincedengraving.com (the "Site").

Information Collection: We collect personal information that you provide directly to us, such as your name, address, email, and payment details. We may also collect information through cookies and similar technologies regarding how you interact with the Site.

Use of Personal Information: We use your information to fulfill orders, communicate with you, provide customer support, and for marketing purposes. We may share your information with third-party service providers to help us operate our business.

Cookies: We use cookies to enhance your experience on our Site, analyze traffic, and for marketing purposes. You can control cookies through your browser settings, but blocking cookies may affect the functionality of the Site.

Data Security: We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure. Please take precautions when submitting sensitive information.

Your Rights: Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. You can exercise these rights by contacting us at vince@convincedengraving.com.

Contact Information: For questions about our privacy practices, please contact us at:

conVinced Engraving

3322 W Main Street Rd lot 64 Batavia, NY 14020 United States

vince@convincedengraving.com